Purchasing goods from AF1King should be a pleasant experience. As the owner and operator, I aim to provide top notch customer service. Therefore it is important that purchasing customer understand that there are two distinctly different types of items here on AF1King.com.
- Deadstock sneakers and ready-to-ship merchandise
This segment of goods refers to Nike exclusives and other sneakers which are not custom made by me (Chef of GourmetKickz) and are not personalized or augmented to suit the customers’ needs. These goods ship immediately unless otherwise noted by a “pre-order” status. Cancellation of any order for these types of goods must occur within minutes of placing the order as this is a small volume boutique-style website and customer orders are attended to immediately. Due to a high level of internet fraud returns on deadstock merchandise is handled on a highly scrutinized case by case basis. Extreme care is taken in fulfilling these orders therefore it would be extremely rare for an error to be made. In 10+ years in the sneaker game and selling online, I have never had to refund a customer due to any issues with sneakers or shoes I sell. Which brings me to another important point regarding this segment of product. All items sold on AF1King and my affiliated websites are 100% Authentic and 100% Deadstock.
- Customized products
This segment of merchandise refers to my custom line of sneakers and goods. These items are created to order in most cases and in some cases pre-made and ready to ship. Customers should operate under the assumption that all custom goods on this site have a construction lead time associated with them. Therefore it is unreasonable to expect a custom shoe or item to be ship with the same expedience as a deadstock ready-to-ship item. Similarly, all orders on custom goods are non-refundable and may not be cancelled. An attempt to abuse this policy will be perceived as abuse of this site and you will be blocked permanently from further use of the site. I am easy to work with however and as I stated before, I seek to provide top notch customer service, therefore any issues that would predicate cancellation should be brought to my attention as soon as they arise so as to prevent my outlay of valuable time and hard work on an order you cannot accept. So please take your time when shopping this site, there is plenty to look at and pick from. Make your decision wisely but also keep in mind that altering your order is possible, as it is not a cancellation, simply a “change to the dish” if you will, and I am certainly happy to accommodate. But I would prefer to see changes made to the design that enhance it’s look, not take away from the intended design. To this point, I do like to maintain all creative control over all projects and reserve the right to deny a customer’s request for designs that are not currently on my site, but are the desire of a customer reaching out to me for 1 on 1 work. As an artist and a brand owner, I maintain a high level of brand integrity and therefore will not design just anything.
This page is a dynamic document and may change from time to time, so please visit it often to keep up with any changes in my policies.
-Chef
775-GRMT-KIX
