Phone Support: 775-GRMT-KIX
Twitter: @gourmetkickz (not a customer service account)
Facebook: GourmetKickz on Facebook (Not a customer service account)
What is the status of my custom sneaker order?
Scroll to the bottom of this page and provide your exact order details, then submit the form. This is the only way to receive a detailed status update in return. However in general the easy answer is “Your kicks aren’t done yet”. This is because in the Kitchen there are really only 2 status for custom sneakers: done or not done. Currently the Kitchen is operating at full capacity and is working against a large backlog of customs.
Are your sneakers 100% Authentic?
Yes! I would never sell or customize fakes.
Is the shoe included in the price? Or do I have to send in my own shoe?
Most of the listing include the base shoe needed to produce the final custom piece shown. If the listing lets you select your shoe size, it includes the base shoe. To drill down to listings that allow you to send in your own kicks click the “send in your kicks for work” link in the main menu. At times this link may be deactivated due to a heavy workload in the Kitchen. Feel free to check back from time to time for an open slot.
Why are some of your sneakers so expensive, sometimes over $500?
Most of the sneakers on this site are customized works of art. These sneakers started life as a Nike manufactured shoe, then landed in my “Kitchen” where I added my own artwork and flare to, thus transforming them into GourmetKickz “food for the sole”.
Why do some listings have an illustrated shoe rather an a real shoe?
When Chef is so busy cooking orders from months past, it is very difficult to work on brand new artwork. Therefore, in order to release his ideas he launches products with illustrations. His track record for bringing illustrated concepts to life is excellent. Past shoes that started as illustrations when they were listed are: Kill Bill KD4, ParaNorman KD4, ParaNorma-Like Foamposite, King of the Galaxy LeBron 9, King of the Galaxy LeBron X, and many more. If you delay your purchase until an image of the actual shoe is available you will be disappointed since by that time the shoe is usually sold out. Therefore either trust Chef’s illustrations and track record, or be sorry.
What is process to get a custom sneaker done?
If the design you want is not already listed on the site, you must use the “1 of 1 page” to commission Chef to create something unique. Details are listed from there. Currently there is no quote system available on this website and due to the volume of orders time cannot be spent sharing ideas until you have commissioned Chef. Don’t know how much to spend? That is understandable, budget choices are therefore listed on the 1 of 1 page.
Why is the current commission fee so high?
Easy answer! Because my time is so limited and I am in such high demand and so fully booked that I am not currently able to work on smaller projects. If I am to be commissioned on a 1 of 1 piece of wearable art, I am only interested in making time for challenging works of art. Challenging works require my complete focus and time and therefore, the minimum rate is now set. If you were interested in spending less money, you should check back with me to see if things ever calm down in the Kitchen. My prediction is that it will become increasingly more difficult to commission 1 of 1 pieces from me.
I saw a custom someone else did and I want the same thing done. Can you help me?
I won’t copy, but if the theme is cool I will think about it and put my own unique spin on my own custom. However, if the custom you show me was just done, I may decline out of respect for the artist.
I just want some “dirty breds” or just the midsole painted on my kicks. Can you help me?
Sure… at the CURRENT commission a 1 of 1 price.
How durable are your custom kicks? Is there some sort of guarantee?
Wearable art has its limits, just like a piece of hanging art. My custom kicks are intended for casual wear, not rough athletic wear. With proper care custom kicks can last indefinitely. My customs use a mix of mediums, from paint to fabric to other textiles. Industrial strength materials are used as are reliable paints and clear coat finishes. Handle with care, because with some of today’s sneaker materials paint no longer soaks in as it would with leather, it adheres just like it would on a car or a sculpture. Clear coats offer durability, however scraping or rough wear will inevitably break down clear coats and compromise the art. Similarly soles that are treated to glow will wear down to the rubber if you wear them on concrete, glow is a coating not a dye. Even dyed soles will wear down eventually to reveal the original sole color, rubber is non-absorbent, it is not a sponge or a fabric, rubber is non-porous and it is tinted on the surface when dyed. not throughout like a piece of cloth being dyed. The sides of your glowed and dyed soles will last indefinitely, and with care so will the bottoms. Keep in mind the larger of a person you are, the more care is needed when walking on concrete and rough surfaces, your soles will wear down faster due to gravity and physics. Wear with care!
Can I pay extra to speed up my custom sneaker order?
Sure… you can pay 3 times the list price for expedited completion. Why? Because you are asking to cut a whole bunch of people who are waiting in a paid line and at least 1 or 2 people are going to be affected by me skipping your order. The Additional 2 times the original price is just about enough to cover some “damage control”.
What shipping method do you use?
I ship USPS Priority with signature confirmation on any order over $200. Smaller orders are shipping with delivery confirmation.
Why was my order refunded?
I have my reasons. I reserve the right to cancel any order that smells fishy.
Will I be notified that you got the kicks I sent in?
Not unless the tracking number you sent was no good. In other words if you tracked the kicks you sent and they show delivered, then I have them. There is no need to see if I got my mail.
I was refunded and paid with a card, but I do not see my money, where is it?
Do you have a customer service number?
Yep, calls only 775-476-8549
Why didn’t I get a reply to my email?
Because your answer is above somewhere and you didn’t look for it. Read.